These interviews are part of a series that highlights new hires within the industry. Have you recently started a new role or do you know someone who has? Submit your ideas to firstname.lastname@example.org.
Marino Monferrato was recently appointed director of operations for L'Antica Pizzeria da Michele Los Angeles.
1. What are you looking forward to the most in your new role?
I’m looking forward to sharing my sense of hospitality and technical knowledge with our team, as well as implement the incredible vision that owner/designer Francesco Zimone has for the continued growth of da Michele in the U.S.
2. How do you think past experiences have prepared you for this role?
I’ve been exposed to many different things in my diverse hospitality background, including a variety of challenging situations that have taught me to be solution oriented and prepare for anything that comes my way.
3. How did you get into the industry?
When I was 14, it was time for me to decide what I wanted to do with my life back in Italy. I knew I didn’t want to go to a university, and my father encouraged me to go into trade school with the hope that during that experience, I would mature and decide to go to a university, after all. That did not happen—I enrolled in and loved the studies at the hospitality trade school I attended. In school, I worked weekends at a family owned restaurant as an internship. After graduating, I immediately got a job at a hotel.
4. What are you hoping to achieve in your new role?
To open more locations and ensure each location is authentic and genuine to its location, and to ensure all operations run incredibly smoothly companywide. This allows our team to focus on what’s most important—the one-on-one relationship with our guests.
5. What do you enjoy most about the industry?
The human connection. Being able to meet and work with new people every day and nurture existing relationships. Our guests become part of our family.