These interviews are part of a series that highlights new hires within the industry. Have you recently started a new role or do you know someone who has? Submit your ideas to firstname.lastname@example.org.
Rickie Pares was recently appointed hotel manager of The Estate Yountville.
1. What are you looking forward to the most in your new role?
There’s honestly so much to look forward to at The Estate Yountville, but I am most looking forward to working with the talented team and continuing to provide the unforgettable, luxurious experience the property is known for. The Estate Yountville is a standout property in the Napa Valley, with unique upscale offerings, ideal location and wonderful meeting capabilities. I’m excited for all that’s to come, especially as Napa Valley’s harvest season approaches, we will be offering “A Harvest Adventure” package. Hotel Villagio and Vintage house has partnered with Piazza Del Dotto Winery and Hill Family Wines to create the ultimate wine experience, which includes a scenic wine country bike ride and lunch, spa treatments, and a guided vineyard tour and wine tasting on property.
2. How do you think past experiences have prepared you for this role?
I have more than 14 years of experience in hospitality working in a variety of roles that exposed me to different aspects of the industry, which I believe will allow me to succeed in this role. I have experience overseeing front offices, guest services, valet, housekeeping, food & beverage, spa and more. Ensuring that all standards are being upheld has always been a priority of mine, as well as making sure that associate satisfaction scores are maintained and exceeded year after year. I’ve had the privilege to work at some of the best cities in the United States, and I am thrilled to be adding Napa Valley to my portfolio.
3. How did you get into the industry?
Growing up, I had always worked in some type of restaurant from a pizza shop to a waiter in a fine dining restaurant. I went to Ole Miss for political science, and after three years I ended up changing my major to hotel/restaurant management. Working at my brother-in-law’s restaurant in New Orleans led me to hotels, where I realized I could be exposed to a number of careers. My first hotel job was a front desk agent, which is the main hub of the operation, allowing me to learn and navigate through all of the different departments. It also allowed me to meet some incredible people and enhance their stays by engaging with them and providing superior customer service, which came naturally.
4. What are you hoping to achieve in your new role?
Using my extensive background in luxury, I’m looking to continue the development and growth of The Estate Yountville to help the property continue to not only flourish, but exceed all guest expectations. My hope is that I can implement programs that promote creativity amongst our team members so that we can continue to offer our guests the most unique and exciting hotel experience in Napa Valley.
5. What do you enjoy most about the industry?
I have always enjoyed creating relationships with my colleagues and watching them grow. When working and living in so many special cities, it’s important to work closely with the locals and support each other. Making sure that our guests have memorable stays and hearing what brings them back has always been one of my favorite parts of my job.